It hurts both ways: How social comparisons harm affective and cognitive trust
نویسندگان
چکیده
Organizations often expect employees to collaborate with and trust the same coworkers with whom they compete for promotions and raises. This paper explores how social comparisons in self-relevant achievement domains influence affective and cognitive trust. We find that both upward and downward social comparisons harm trust. Upward comparisons harm affective trust and downward comparisons harm cognitive trust. We find no benefits of upward comparisons on cognitive trust, and we find no benefits of downward comparisons on affective trust. 2011 Elsevier Inc. All rights reserved.
منابع مشابه
Cognitive and affective trust in service relationships
Social psychologists conceptualize trust in a manner that differs from conceptualizations used by marketing researchers to date. Building from the social psychology literature, we posit that interpersonal trust in consumer-level service relationships has cognitive and affective dimensions. We examine the relative impact of service provider expertise, product performance, firm reputation, satisf...
متن کاملHow Team Leaders Can Use ICT to Improve Trust Among Virtual Teams to Increase Collaboration?
This article makes recommendations to help team leaders effectively use ICT channels to develop and improve trust within their distributed virtual teams which will allow achieving a more effective team collaboration. Based on thorough review of the literature and content analysis, we have identified 29 factors for trust-building in this environment based on Cognitive Trust and seven factors bas...
متن کاملNeural patterns underlying social comparisons of personal performance.
Humans often evaluate their abilities by comparing their personal performance with that of others. For this process, it is critical whether the comparison turns out in one's favor or against it. Here, we investigate how social comparisons of performance are encoded and integrated on the neural level. We collected functional magnetic resonance images while subjects answered questions in a knowle...
متن کامل'Like me?': ventromedial prefrontal cortex is sensitive to both personal relevance and self-similarity during social comparisons.
Social comparisons are an important means by which we gain information about the self, but little is known about the neural mechanisms underlying comparative social judgment, as most prior functional magnetic resonance imaging research on this topic has investigated judgments of self or others in isolation. Ventromedial prefrontal cortex (vmPFC) has routinely been implicated in social cognitive...
متن کاملWhat motivates repayment? Neural correlates of reciprocity in the Trust Game.
Reciprocity of trust is important for social interaction and depends on individual differences in social value orientation (SVO). Here, we examined the neural correlates of reciprocity by manipulating two factors that influence reciprocal behavior: (1) the risk that the trustor took when trusting and (2) the benefit for the trustee when being trusted. FMRI results showed that anterior Medial Pr...
متن کامل